I had a dream where I was teaching my colleague Charles how to handle customer calls using role-playing techniques.
Earlier, while I was out, a customer called the company, and Charles answered.
Our company is located in a large house with a big window and curtain that offers a view of a beautiful garden. When I returned to the office, I opened the curtains and discussed the key points of role-playing responses with Charles.
I emphasized that the main point is to keep phone conversations short to avoid blocking other incoming calls. Whenever possible, we should invite customers to visit in person because face-to-face interactions allow them to feel our enthusiasm and we can provide more comprehensive introductions. I went over the standard procedures with Charles.
Charles mentioned that the customer left a phone number (0922-101-XXX) and asked us to call back.
夢見我在教同事 Charles，當客戶打電話來客服詢問事情時，我們如何用「角色扮演」方式來應對。
主要是剛才我人在外面的時候，正好有客人打電話到公司，Charles 接的話。
我們公司在一個大房子裡，有一面大窗與窗簾，看出去是一片美麗花園。我回到公司後，我先拉開窗簾，同時跟 Charles 講一下「角色扮演」的回應要點。
我說主要的重點是不要花太多時間講電話，因為會影響其他客人進線。盡可能邀請客人到店裡，因為「見面三分情」，客人可以感受到我們的熱忱，也可以做更多的介紹。我把標準步驟跟 Charles 說了一遍。
Charles 說客人有留下電話 (0922-101-XXX)，要我們回電。
Ending 1 - A Successful Callback
You and Charles decide to call the customer back together, successfully addressing their concerns and inviting them for an in-person meeting. The customer appreciates your professionalism and enthusiasm, leading to a fruitful business relationship.
Ending 2 - A Role-Playing Exercise
To reinforce the lessons learned, you and Charles engage in a role-playing exercise, practicing various customer scenarios. This activity not only improves Charles's confidence but also strengthens your working relationship.
Ending 3 - A New Training Initiative
Inspired by the successful teaching moment with Charles, you propose a company-wide training initiative focused on communication and customer service. Your boss approves the idea, and you take the lead in designing and implementing the program.
Ending 4 - A Twist of Events
As you finish discussing standard procedures with Charles, the customer unexpectedly arrives at the office. You both welcome the customer and engage in a productive discussion, providing them with the information and assistance they needed.
Ending 5 - A Surprise Visit
While you and Charles are wrapping up your conversation, the company's CEO pays a surprise visit to the office. They observe your mentorship and praise your dedication to fostering a supportive work environment and professional growth among colleagues.
Each of these alternative endings provides a unique conclusion to your dream, further exploring themes of communication, mentorship, and professional growth within the context of your work environment and interactions with colleagues and customers.